FAQs

 


How Do I Look After My Necklace?

In order to keep your necklace in top condition, please avoid contact with water, perfume, other sprays and lotions (moisture can discolour metal parts). Avoid contact with magnets and objects that may catch your necklace as we cannot be held responsible for any accidents that may occur.

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What Are The Necklaces Made From?

We use silver plated chain (lead and nickel free) for our silver necklaces and iron chain for our antique gold necklaces.

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How Can I Pay For My Order?

All our payments are processed through PayPal. We accept all major credit and debit cards. You can also choose to pay using your PayPal account to make your checkout as secure and hassle free as possible. All of our prices are in UK pounds sterling.

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Shipping Information

We are pleased to offer free shipping on all UK orders. All orders are sent using Royal Mail First Class delivery. Delivery time is usually 1-3 working days.

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Do You Ship Worldwide?

Yes. We only ship to a select few countries at the moment so if your country of residence is not listed, please feel free to contact us.

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Can I Change My Order?

Unfortunately we are unable to change any orders once they have been placed.

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Can I Return an Unwanted Item?

As everything is handmade, unfortunately we cannot accept returns. Please thoroughly check your order before submitting.

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Can I Change My Shipping Address?

We are unable to guarantee that your delivery address can be changed after your order has been placed. If you would like your necklace delivered to an alternate address, please contact us as soon as possible.